If you’ve got a complaint
At BrightRock, we’re committed to giving our clients the best service and aim never to give you cause for complaint. However, if we ever do fail to meet your expectations, we’d like to know. We’ve created two ways for you to let us know about any complaint you may have.
Send us an email if you want to lodge a complaint
We’ve established a formal complaints process to make sure every client is heard. If you’re dissatisfied with BrightRock relating to a policy or service offered by us, you can log a formal complaint. All you need to do is email complaints@brightrock.co.za with all the details of your complaint, and we’ll be sure to get back to you as soon as possible..
Or use our anonymous whistleblowing service
At BrightRock, we’re committed to behaving ethically and honestly, in a way that’s fair and transparent. That’s why we’ve also introduced a confidential whistleblowing hotline if you’d like to make an anonymous report. This service allows you to anonymously report any behaviour, incident or suspected incident that you believe to be misconduct or illegal.
This service is operated by an independent third-party and all reports are treated with the utmost confidentiality and care.
Toll-free telephone number: 0800 21 26 02
Toll-free fax number: 0800 21 26 89
SMS line: 33490
Email: brightrock@whistleblowing.co.za
Postal address: Freepost KZN665, Musgrave, 4062
Website: www.whistleblowing.co.za
Mobile app: The Whistleblowers mobile application is available on Google Play and the Apple App Store.